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Our Patients Reviews
Based on 222 reviews
10:53 19 Oct 20
I had my teeth whitened at Reading Smiles in the lead-up to my wedding. Firstly, the surgery itself is lovely, and every member of staff I encountered was friendly and positive - I'm not a nervous patient but even if I was, I think I would have felt very comfortable. In terms of the treatment, I was very impressed with the final results and my teeth looked noticeably whiter in my wedding photos, which is all I can ask for! I have to give particular kudos to Jodie as she really went above and beyond to help me achieve the best results. The price was very reasonable too in my opinion. Would 100% recommend Reading Smiles to anyone, quite possibly the best dental experience I've ever had!
12:09 16 Oct 20
BEST EXPERIENCE EVER!Wow, everyone at Reading Smiles has just gone above and beyond helping me out over the last few years.I'm absolutely petrified of the dentist due to a bad experience I had many years ago. In the last two weeks I've had FOUR FILLINGS and I only cried once (haha). But the whole team there were amazing at putting my nerves at ease.Pritesh is the best dentist I've ever met. He really went above and beyond during my time with him in sorting my teeth out before I start my Invisalign brace treatment.The whole place doesn't even feel like a dentist, it feels like a posh hotel!Thanks again everyone at Reading Smiles. Even though I'm moving across the country next year, I'll be sure to make the trip back to Reading just for my check up appointments!Lizzie
13:26 28 Sep 20
I had composite bonding done at Reading Smiles I am overwhelmed by the outcome of my teeth, they are better than I could have imagined. Everyone at Reading Smiles is so helpful and I couldn't recommend them enough.
17:02 25 Sep 20
Abi was first class! I needed an emergency extraction for the first time. She explained the whole procedure to me and performed the extraction immediately. Abi made the whole process as painless as possible. Talked me through the aftercare plain and clear. Thank you to the whole team for everything!!
10:41 12 Sep 20
I had been considering orthodontic treatment for several years and eventually decided to bite the bullet (no pun intended) and make an appointment with Reading Smiles. After a terrible orthodontic experience in my teens, my teeth were pretty awful and I was nervous of starting this process again. I shouldn't have worried. Firstly, their clinic doesn't look or feel like a dentist. Secondly, their staff were incredibly understanding and immediately alleviated my fears.They worked out a treatment plan right there and then which showed exactly how my teeth should look after the treatment. They didn't have any pushy sales techniques, answered all my questions and made everything really clear before I agreed to start the treatment. The fact that everything was included in my treatment plan was a massive bonus too - with no hidden costs or surprises. I had Invisalign treatment which also included shaping and whitening and it's these final few steps that have made all the difference.Throughout the whole process they've been amazing. So professional and friendly with everything centred on giving you the best possible results - which are genuinely incredible. I couldn't be happier with my teeth now. I just wish I hadn't waited so long to get them sorted out!As an adult, starting orthodontic treatment is quite daunting but Reading Smiles made the whole thing so simple. I really can't recommend them highly enough. If you're considering treatment then don't wait like I did - you won't regret the decision.
13:45 06 Sep 20
Highly recommended! After a really bad experience having Invisalign done elsewhere, Hanel was quick to rectify the situation directly with Invisalign. Clear to see why he's one of the top specialists in the country.
11:55 05 Sep 20
I had chipped my tooth and was very worried about it and Henal at Reading smiles fixed it and made it feel and look like it never happened. Such a professional dental practice which makes you feel comfortable and relaxed with great customer service from all staff. Highly recommend.
18:26 27 Aug 20
After seeing the same dentist for over thirty years I was very apprehensive about having to find a new one when mine retired. I did my research and was drawn to Reading Smiles and I am sooooo glad I was! ALL the staff are lovely but Dr Hanel Nathwani is a diamond. Like so many people I’m very nervous of the dentist but Hanel is beginning to change that! He is so calm, thoughtful, gentle, reassuring, explains what he’s doing and always asking “are you okay” A-MAZ-ING!
10:36 17 Aug 20
I called in to Reading Smiles on Friday at 12pm as the composite attaching my permanent retainers had snapped off whilst eating. I had the retainers applied in Australia and all other orthodontists were saying they could not treat me as they did not do the work, but Reading Smiles' receptionist understood that all I needed was a blob of glue/composite to prevent further damage. They booked me in for 2pm and fixed the retainer at a reasonable cost of £55. I was made to feel very welcome and social distancing was followed very well. I was really thankful for their help and I will go back to them for my future treatments.
13:30 16 Aug 20
YOU WILL NEVER WANT TO GO ANYWHERE ELSE EVER AGAIN! ✨I’ve been going to Smile Rooms in Reading (originally Barkingside but he moved so I did to before I refuse to see anyone else!) to see Dr Hanal Nathwani for years to align my teeth using Invisalign, and recently visited their Windsor branch to have composite bonding treatment by Dr Albert Gajdos and OH MY GOD where do I start. To set the context, I have very low self esteem when it comes to my face as I have quite seriously misaligned jaw and uneven teeth with a missing canine, and I’m really conscious about my smile- so I’m ultra picky and have high expectations because if anything went wrong I wouldn’t cope 😭... I have so much respect and trust for these guys, I could never go anywhere else!CUSTOMER SERVICEStarting with this, you will never meet more kinder, accommodating, or lovely people than the receptionists, nurses, or the Drs themselves. They actually make an effort to get to know you, they take their time with you, and make you feel extremely welcome and cared for. I’ve always looked forward to my appointments, and makes the travel from London well worth it!EXPERTISE + COMPLETE CAREDr Hanal and Dr Albert are craftsman. They are the masters at what they do it’s no wonder they are award winning. I have felt in absolute trusted hands whenever I have visited; they take all things into consideration and have completed transformative work on me. Dr Hanal took my teeth from horrible to Hollywood with the Invisalign treatment despite my jaw misalignment, and I get so many compliments on them which is nice! Dr Albert corrected teeth on my ‘missing canine’ side with composite bonding, somehow amazingly creating symmetry despite my condition.VALUE FOR MONEYBoth Drs have always given me more than I paid for, whether it’s extras in terms of work or with accessories. The service is incredible and worth every penny!THANK YOUI want to thank the Drs and their nurses and the receptionists for everything - there is nothing like having a beautiful smile and it’s only through their care and experience I can say I have one!
20:42 13 Aug 20
Dr Hanel and Dayle are far and away the most gentlest, caring and capable dentist and hygienist I have ever encountered. Being a patient here is such a pleasant experience- the whole team are extremely professional and friendly; nothing but a good experience from start to finish. Expert care and advice. They really do make Reading Smile !
07:40 13 Aug 20
I had an amazing experience with Dr Hanal and his team. I was really self conscious about my smile but they did the best job possible making sure I was comfortable with everything. Everyone was so lovely and helpful, I always really enjoyed going there for my visits, it was like going to see old friends! I honestly can’t recommend them enough. Thank you again!
21:50 10 Aug 20
My experience at Reading Smiles can only be summed up in one word..... Amazing! Reading Smiles met and exceeded every expectation I could have had when it came to my oral care and well being.The staff are polite, courteous and professional, the facility is clean and the process from consultation to the completion of my treatment was impeccable.I under went an Invisalign treatment, and from the first day I met Dr Hanel, I could sense a calm and quiet confidence in what he does and how he manages the expectations of his patients. He made me feel comfortable, he was thorough in his explanation of the process and always greeted me with a kind and compassionate smile which speaks to his mild manner and friendly nature.The patient care coordinator was an absolute gem also, embodying the same qualities and attributes as Dr Hanel which leads me to think that this is the general ethos of the business.I would completely recommend Reading Smiles for all and any orthodontic requirements and I personally couldn't envision going anywhere else.Thank you to Dr Hanel and the team at large. I wish you all the very best in all your endeavours, both personal and professional.Cam
19:21 10 Aug 20
It’s amazing how smiling with confidence can change your life! It happend to me..I started this treatment because I always had an insecurity about my teeth and I knew that I have to invest smartly, so I chose invisalign.I’ve done some research and Reading Smiles have cought my attention - I can’t be happier!Dr Hanel and his team showed their professionalism by the way they took care of me and other hundreds of other people!I am grateful, happy and I have confidence, which is the best accessorie I can wear, my smile can proove it. 😄A massive thank you all for your work and kindness!‘
11:01 06 Aug 20
I went to Reading Smiles to explore the best way to straighten my teeth, after an initial consultation, I had a very quick and easy process to agree on invisalign package.I personally found invisalign really worked for my lifestyle, and very discreet which made me feel less self conscious about having it on all day.All the staff throughout the process have been overwhelmingly friendly and accommodating, I always felt so welcome turning up to the clinic which is really swanky and they have some cool technology there.I can not tell you how happy I am with my new smile, no longer do I cover my face whilst laughing, or avoid smiling in pictures - it's an all out toothy grin from now on.Thank you to all the team, it's been a fantastic and life changing experience
20:24 04 Aug 20
Superb service from the team at reading smiles. Over the moon with the results from my invisalign treatment. Never had a fear of the dentist but was always wary about it as you hear stories about people being ripped off and having things done for no reason. I have utmost confidence in these guys and would recommend them to anyone. Open,honest, professional, and get you the results you want. Many thanks and see you in 6 months!
12:37 04 Aug 20
20:44 26 Jul 20
I was recommended to visit this Practice by several family members having had a dreadful experience elsewhere. What can I say..this Practice is absolutely amazing!! Dr Hanel and his team go above and beyond. I had invisalign treatment carried out and the results have surpassed my expectations and often get commented on by family and friends, who I am sure will also be visiting the Practice in the near future!Many thanks to Dr hanel and his team- they've made this previously dental phobe into somebody that now takes pride in my teeth. Thankyou again and I look forward to seeing you at my check up!
08:31 23 Jul 20
A heartfelt note of thanks! Please can you pass this on to Hanel, Albert and all the team!In life we meet a lot of people, some you will never forget because they support, encourage and guide you on a journey of self improvement and confidence; then one day when you reach your goal you may find it hard to express your gratitude for what they have helped you achieve!Well that’s exactly what has happened to me over the past two years, I have been on journey with THE most talented group of people, who I cannot thank enough!!Dr Hanel and the team and at Reading Smiles and Dr Albert and the team at Smile Rooms THANK YOU, THANK YOU and THANK YOU for helping create my new smile!!!Not only are you all simply the best, you are fantastic people who make going to the dentist a pleasure!!!I have been looked after from start to finish, even in the midst of a global pandemic the team were always available to help and support (and none of us saw that coming!!)....What more can I say other than ANYONE considering starting their own ‘smile journey’ need look nowhere else, I cannot recommend you all highly enough!!
16:10 15 Jul 20
Thank you so much to the Reading Smiles team. I'm thrilled with the result of my Invisalign treatment with Dr Hanel - what a transformation! Fantastic, friendly service from the whole team - I can't recommend you enough.
17:16 14 Jul 20
Went with my spouse to have their mouth sores checked, they called less than 5 minutes before the appointment to cancel due to a sore throat they have caused by nasal bleeding. No exceptions or anything. Afterwards they said they couldn't help with mouth sores, so why did they let us make the appointment in the first place?
15:50 14 Jul 20
I honestly couldn’t recommend Reading Smiles highly enough. My experience has been a complete dream and the team there are all so lovely and helpful. Hanel has been amazing from start to finish, and my final results completely exceeded my expectations. If you’re even slightly thinking about starting an Invisalign treatment I would say 100% do it and do it at Reading Smiles! Thanks so much to Hanel and everyone at the practice.
16:36 03 Jul 20
Efficient, extremely professional and very friendly service from A to Z! I had an appointment with Abi today, highly recommended! 👌
11:12 01 Jul 20
I am so happy with my invisalign treatment i received here at Reading Smiles Dr Hanel and his team have been great the whole way through.i I'm so happy with my end result my teeth are perfect 😁
06:57 26 Jun 20
I'm terrified of dentists, but the staff at reading smiles were very friendly, patient, and made me feel at ease.
12:44 06 May 20
Before I went to Reading Smiles it had been a few years since I had been to a dentist, bad experiences and fear of bad (expensive) news meant that it was something I wasn’t in a rush to do. But having seen the amazing work they had done for a friend of mine I thought that I’d get over it and drop in and visit them for an Invisalign consultation and take control of my oral health.I was very nervous at my first visit and that was quickly put to rest by how reassuring and lovely everyone I dealt with was. Thankfully I only needed one filling (my first one), which was booked in and done very quickly.My Invisalign treatment lasted around 15 months and I am thrilled with the results. My teeth have never been straighter and whiter and I finally feel confident about my smile. I’m like to thank Hanel, Jodi, Lauren, Skye, Devi, Alice, Dayle, and everyone else at Reading Smiles who made me feel so at ease and have given me the best level of service I could have hope for.Reading Smiles will be my dentist for life, and I’m looking forward to my next checkup!
06:10 02 May 20
I called the surgery during the Covid-19 pandemic with a family dental emergencyHaving left a message yesterday morning for a call back, Doctor Hanel and his team personally responded within a few minutes and did everything physically possible to sort out our problem during this difficult time We are extremely grateful for your personal intervention Doctor Hanel.
15:51 18 Mar 20
I am very glad that I did choose to improve my smile at Reading Smiles.Dr. Hanel and the whole team were very responsive to my needs and at high level of professionalism.I am very happy with my smile after the Invisaling treatment and I definitely recommend Dr. Hanel and the Reading Smiles practice if you want to transform your smile. There is very friendly atmosphere and professional team who will make you feel relaxed and less afraid, at least in my case. :)A big THANK YOU!
18:23 12 Mar 20
Absolutely love this place. Always make me feel so welcome. The team is lovely and caring. Dentists are amazing. Had Bonding done on my two front teeth and it has given me so much confidence, i can now happily smile. Dr Hanel was amazing in both my treatments, even let me watch my netflix documentry! At home whitening treatments are fantastic as well as the hygenist! Thank you so much Reading smiles! <3 x
21:01 05 Mar 20
17:25 05 Mar 20
I have contacted Reading Smiles 3 years ago to get information about Invisalign and now all my family is going to the clinic :)Dr Hanel is unique! Very professional and at the same time friendly and understanding. He always makes jokes to make you feel relaxed and he supports and advices you as a friend would do. He has done a brilliant job on my smile and I can say my smile is now perfect!!His team is amazing too!! So kind, professional and friendly like him.I have no doubt to recommend Reading Smiles to everyone and I can't thank Dr Hanel enough for the perfect smile I have now!! <3
13:13 17 Feb 20
11:26 03 Feb 20
I saw Dr Hanel a couple of years back for composite bonding. Not only have I been over the moon with the work that had been carried out, the level of customer service and after care has been second to none. The team are so friendly and welcoming - I would recommend to anyone considering having any dental procedures carried out. I have since moved my check ups and hygienist appointments here too. I am regularly told what lovely teeth I have since visiting this practice!
12:52 28 Jan 20
People are far to quick to complain these days when something isn’t quite right, but not enough people give praise where it’s deserved!This was my first time at Reading Smiles and I went to see Dale for a hygienist appointment and thought he was absolutely fantastic! He made me feel very welcome and at ease as well as being completely non judgemental as well. He offered great advice on aftercare for my teeth and overall my experience was a solid 10/10.The receptionist was also very welcoming, helpful, had a great attitude and made my experience a 10/10 as soon as I walked through the door.I’ll definitely be back in the future!
19:03 10 Jan 20
I don’t know where to start! I’ve just finished my Invisalign treatment and it’s been such an amazing experience throughout. EVERYONE I’ve dealt with (I’ve been going for almost 2 years) has been so friendly, helpful and professional. When you walk in you’re greeted by the lovely ladies on reception who make you feel welcome and nothing is a problem for them (I pestered them quite a lot with questions via email!!!) They have evening and weekend appointments which is so helpful when you’re working. I also visited the hygienist a few times during my treatment and Dale was a superstar! I’m very nervous at the dentist and he made me feel so at ease, I won’t go anywhere else now! It can be so daunting for some people thinking about treatment but don’t hesitate in coming here, you won’t regret it. I’m delighted with my new smile.I highly recommend Reading Smiles and already have recommend them to several friends! I’m actually weirdly sad that I don’t have any more appointments booked!!!Thanks to Hanel and his brilliant team, you’ve ALL made this experience an absolute pleasure. Rachel
17:09 06 Jan 20
The team at Reading Smiles provide a dental service like no other. The level of customer service is amazing and the results are brilliant. My invisalign treatment was completed within the agreed timescales and all finishing touches were included in the price (whitening, shaping & bonding). I got quotes from various providers but there was something about this practice that stood out. I wouldn’t hesitate to recommend them and cannot thank the team enough. Special thanks to Hanel and Lucie, I’m delighted with the results. Thank you so much!
19:53 26 Dec 19
22:15 23 Dec 19
I had invislign treatment with reshaping and whitening. Dr Hanel, Jodie and the reception team have taken good care of me throughout the entire process. It's a great practice in every aspect.My teeth are ready just in time for Christmas. Thanks Reading smiles!!
09:10 19 Dec 19
I have been going to this dental practice for three years and it is excellent. My treatment, including veneers and crowns as well as routine hygiene appointments, has been top quality. It is a sleek, spotlessly clean practice with attractive waiting areas and you can expect a warm welcome.With knowledgeable, technically very competent dentists, dental nurses who are considerate and anticipate your needs during treatment, plus a reception team who are so friendly and efficient, it makes going to the dentist (almost) a pleasure! Well done and thank you to Hanel Nathwani and all the team!
12:58 10 Dec 19
What can I say?! I've been looking for about 15 years for a dentist I feel comfortable at. Looked no further than Reading Smiles. I finally somewhat enjoy going to the dentist, the dread has gone. They've got me to a point where I feel less self consciousness about my teeth and more comfortable smiling.Even after I move house I will still use this dentist, I can't stress that enough. They know me by name and by individuality, my preferences, and they don't push me to spend what I can't afford.Can't recommend them enough. But this review better not generate customers to the point where I can't be seen as frequently! Selfish I know!
20:35 08 Dec 19
Am very pleased with work done by Dr Yusuf Alshafi. Two extractions no pain during his work. Highly recommending his services.
17:23 07 Dec 19
It's a bit steep but generally speaking you get what you pay for I'm always on the lookout for a poor customer experience. No sign of that from this place. I've been going there for probably just over a year, and have had two or three general consultations, several fillings (all my fault) and two trips to the hygienist. On that theme there's one hygienist there (Judit - hope that's the right spelling) who's absolutely outstanding. She effectively walked me through the whole process in a way that I have not experienced before while being uniquely, authentically and naturally reassuring. A general consultation will set you back forty smackers, but it's thorough. Treatment plans are presented as just that - plans - and there's no hard sell. It'll cost you a pretty penny for a filling....so look after your teeth! Very smooth operation. After I praised the hygienist effusively to practice management the reply was "well you could leave us a nice Google review". Ohhh very smooth but make no mistake: these are my words, and my words alone. Leaving aside my concerns about the role of private entities in medical and dental care I'll sum this place up in one line: I really don't think you'll regret your visit. Give it a whirl.
11:19 20 Nov 19
Never felt more comfortable at a Dentist than at Reading Smiles.Each and every member of staff are so helpful and welcoming, I have been recommending them to everyone since I found them!So happy with the results of my Invisalign treatment, Dr Hanel Nathwani is the good kind of perfectionist!These guys are not local to me, but even though my treatment has now finished, I will continue to use them as my only dentist, well worth the extra effort!
08:28 15 Nov 19
There is a good reason why every single review on here is five stars.I have been with Reading smiles for almost two years now. I have done the "all inclusive" Invisalign package and would do it again every time.The whole team has always been friendly, accommodating and is truly passionate about patient wellbeing and satisfaction.Dr. Hanel is a perfectionist in the best sense of the word and continued my treatment until he was 100% satisfied. Even when I was already happy, he suggested another round of teeth whitening at the end at no extra cost to me just so he was satisfied he did a perfect job on my teeth - and he did!I also went for teeth cleaning here and will not go anywhere else for anything related to my teeth ever again.Big thanks to the whole team for everything!
16:03 13 Nov 19
My experience with Reading Smiles was Excellent. Very very happy with the results from my whitening and bonding.I will be recommending Reading Smiles to everyone that would like any work done.Also all the staff are lovely and very welcoming 👍👌😁
16:24 12 Nov 19
A great clinic with people who really take care of their patients. The course of treatment I went through really made a huge improvement to my smile!
18:52 09 Nov 19
Extremely pleased with my treatment from Dr Hanel and the team. Professional from start to finish. Will be using them as my new dentists from now on.
10:17 29 Oct 19
I have been working with Reading Smiles for over 2 years now and I will continue to do that!Dr Hanel is truly an artist, could not be more happier with my smile and I truly appreciate everything they have done for me. Many thanks to Jo and Lucie as well, is really great to work with such a friendly people!I really recommend Reading Smiles, you cannot go wrong by choosing them!Keep up the good work!
16:35 23 Oct 19
I've been undergoing treatment with Reading Smiles for over 2 years due the level of work that needed doing. They have been super friendly throughout and very professional. Also helps that the staff, practice, rooms and equipment are ultra clean (unlike some I've been to!). I was also impressed that even when asking to complete my treatment early, I was persuaded into extended simply because they wanted me to have the very best results (at no financial gain to them).
20:23 22 Oct 19